/ Help Centre

Frequently Asked Questions

Quick answers to the most common questions about our services, booking process, coverage and more. Can't find what you need? Reach out directly — we're here to help.

Services & Coverage

Booking & Availability

Pricing & Payment

Insurance & Safety

Airline Collections

Removals & Moving

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Frequently Asked Questions

Services & Coverage

What same-day delivery services does LANA Logistics offer?

Which areas do you cover?

Do you offer dedicated vehicle hire?

Can you collect from third-party suppliers?

Booking & Availability

How do I book a delivery?

How quickly can you collect after booking?

Do you operate outside normal business hours?

Can I book recurring or scheduled deliveries?

Pricing & Payment

How is pricing calculated?

Do you offer business account rates?

What payment methods do you accept?

Is there a minimum charge?

Insurance & Safety

Are my goods insured during transit?

What happens if my delivery is damaged?

Are your drivers DBS checked?

Do you track your vehicles?

Airline Collections

Which airports do you collect from?

How do airline collections work?

What documentation do I need for an airline collection?

Removals & Moving

Do you offer residential house removals?

Can you help with office relocations?

Do you provide packing materials?

Still have questions?